Shipping Policy

Shipping Questions


What shipping options are available?

Following Shipping Options: Standard Ground, 3 days Air Shipping, Second-Day Air Shipping, Next-Day Air


What shipping carriers are used?

For most Items 75lbs shipping services like UPS, USPS are used.

For international Shipments FedEx is used.

R&L Carriers and Southeastern Freight Lines are used for items more than 100lb items.


Do we ship outside the U.S.?

Yes, we do internationally also to Alaska, Hawaii, Canada, and Puerto Rico. Custom shipping quotes can be provided on shipment to these locations.


What are the handling times on order placed?

Mostly in stock items are shipped the next day after the order is received.

Certain Rebuild Kits require 3-5 days to build before shipping out due to limited availability of diesel parts.


When tracking information is available on orders?

Soon the orders are shipped out and the tracking numbers are updated to you order status which generates an email as well.

What can I expect for holiday handling times?

Orders placed during national holidays are subject to ship in sequence as they are received when resume office after holidays. This can take 1-5 days before your order is shipped.

How are returns handled?

Check out our Returns & Exchanges page for information regarding your returns, or feel free to call us to get more information.

Why there is Freight on Certain Items?

Shipping / Freight on certain items is because some items are being shipped from the manufacturer directly from Europe to meet the demand as after the covid it is challenging to maintain stock at warehouse because of delay in production and shipment so to keep Diesel Equipment moving and meeting the demand we have to ship from Europe.